Frequently Asked Questions
Questions About Ordering Online
To provide faster online help, we have included a list of frequently asked questions. If you don’t find what you’re looking for, contact us by e-mail, or call us at (805) 784-2441, and we’ll be happy to assist you.
How do I order online?
We strive to make it as easy as possible for you to order. When shopping online, simply add an item to your order from any product page by selecting a size, a color, a quantity and clicking the “Add to Cart” button. The item will be added to your “Shopping Cart” where you will be able to change order quanities and keep track of your order subtotal as you shop. From the Shopping Cart page, you can either click the button to continue shopping or proceed to check out. At the time of check out, you will have the opportunity to review your order, and then specify your billing and shipping information, as well as any special instructions to us.
What should I expect to happen once I place an online order?
We will automatically confirm receipt of your order via e-mail to the address you have given us and your order will then be processed within 48 hours (excluding Saturdays and Sundays).
How do I know if ordering online is secure?
We encrypt your personal information—such as your credit card number—when transmitting over the Internet using SSL technology. An “s” added to the familiar “http” (to make “https”) in this site’s URL indicates that SSL is in effect. In Netscape Communicator, the padlock symbol in the corner of the browser frame, usually open, is closed in secure mode. In Internet Explorer, a closed padlock appears when you are in secure mode. If you’re about to send information to a site that’s not using SSL, your browser will warn you first.
Why isn’t my browser working with your site?
Ordering from our site requires the use of an SSL-compliant browser. We recommend using at least Netscape Communicator 4.0, or Microsoft IE 4.0 (or more recent versions of either). Version 3.01 of both browsers incorrectly displays “transfer interrupted” when retrieving information from our databases. For AOL users, either the 3.0 or 4.0 (or above) AOL client for Windows or the 4.0 (or above) AOL client for Macintosh is recommended. Also, your browser preferences must be set to accept “cookies.” View our Security Policy page to find out how to can change your browser settings to accept cookies.
Why is my order empty?
What are you going to do with my name and order information?
Which credit cards do you accept?
We accept MasterCard, Visa, American Express, and Discover.
Can items be shipped internationally?
After submitting your order online, you will be contacted via e-mail with the international shipping charges for your order. These charges will match our actual shipping cost. After we receive confirmation that you approve the shipping charges, your order will be processed. If you have any questions, please contact us or call (805) 784-2441.
Are there any special requirements that must be met before ordering wine online?
Due to the individual state regulations and the wholesale lobby, Madonna Inn is restricted from shipping wine or beer to the following states:
Alaska, Arizona, Delaware, Florida, Georgia, Hawaii, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Mississippi, Montana, New York, North Carolina, Oklahoma, South Dakota, Tennessee, Texas, Utah, Virginia.
All customers must be 21 years of age or older to order wine. Our wine shipments are labeled “Adult Signature Required.”
Are gift wrapping and gift cards available for products I buy online?
We do offer gift wrapping as well as gift cards and gift enclosures online. For a description of gift wrapping and gift enclosure options, see our Special Services page. At this time we are only able to offer gift wrapping and cards for individual items. For multiple shipping addresses and multiple gift items, please use separate order forms.
Which products are available online, compared to those available through your retail stores?
A select grouping of Madonna Inn products and select Designer Collections are currently available online with new additions appearing regularly. We encourage all our customers to call or visit any of our four retail stores:
Can I return something I bought online?
It’s easy to return an item for an exchange or refund. Please see our Returns Policy page for complete details. If you have any questions, please feel free to call us at (805) 784-2441.
Do you accept phone orders?
Yes, of course! If you’re still concerned about ordering electronically, you can place your order by phone at (805) 784-2441, 9:00 a.m. to 10:00 p.m. (PST).