Return Policy

General Return Policy

At Madonna Inn your satisfaction is guaranteed. Any item maybe returned for any reason within 30 days of receipt for a full refund of the purchase price, excluding shipping/handling and gift wrapping charges. Audio products must be returned unopened for a refund; once opened, we can only exchange these items for the same product.

  1. Please email customer service at store@madonnainn.com to obtain a RA# (Returns Authorization #). In your email please include your Order Date, Order Number, Item, Quantity to be returned, and Reason for return.
  2. Please pack the item(s) securely for return shipment. All returned products should be in the same condition as they were received, tags intact.
  3. Include the return form on the reverse side, providing all necessary information.
  4. Send your return package via an insured traceable shipping method to:
    Madonna Inn Online Store
    ATTN: Returns Department
    100 Madonna Road
    San Luis Obispo,CA 93405
  5. Upon receipt of the returned item(s) Madonna Inn will issue a credit to the credit card on file. In the case of a gift return please contact one of our Customer Service Representatives prior to returning the item(s).

For damaged, defective, or incorrectly shipped merchandise Madonna Inn will promptly correct the problem. Please contact our Customer Service Department for return instructions including return shipment cost paid by Madonna Inn. We will immediately replace the merchandise without any additional charge. Customer Service can be reached by e-mailing us anytime at store@madonnainn.com or calling us at (805) 784-2441.